Job Description
WINGS FOR YOUR CAREER
Junior Executive – Life Servicing
Job Role:
- Scrutinize and provide recommendations for all types of endorsements and alterations.
- Process and recommend premium refunds.
- Recommend and approve policy revivals with medical underwriting.
- Process surrenders payments in coordination with branch staff and ensures the timely closure of pending surrender claims.
- Handle daily emails, job allocations, and workflow coordination.
- Coordinate with the Call Centre and Customer Relationship Management Centre regarding all types of inquiries.
- Maintain quality customer service standards and service benchmarks.
- Handle customer concerns and support HDO visiting customers when required.
- Timely clear scheduled screening alerts related to sanction screening.
- Prepare surrender payment reports accurately and on time.
Job Pre-requisites:
- Successfully completed GCE A/L examination.
- Professional insurance qualifications will be an added advantage.
- Minimum 2-3 years of experience in the life insurance sector.
- Sound knowledge of insurance operations.
- Experience in Life Underwriting or Life Claims will be an added advantage.
- Good communication, coordination, and problem-solving skills.
- Ability to work independently and meet deadlines.
If you believe you are the right person we are looking for, forward your complete resume together with contact numbers and the names of two non-related referees to reach us within 10 days of this advertisement by email to careers@hnblife.lk (State the position applied on the subject line)