Job Description
Vacancy – Field Support Engineer / Associate Engineer
(Polonnaruwa, Nuwara Eliya, Badulla, Hambantota, Trincomalee, Vavuniya, Gampaha Districts)
Join a Leading Technology Services Team
ENEXE (Pvt) Ltd is a trusted ICT solutions and managed services provider supporting some of Sri Lanka's leading banks, government institutions, telecommunications providers, and multinational organizations.
Backed by a team of over 120 engineering professionals, we deliver mission-critical technology solutions and support services across the country. As part of our continued growth, we are looking for talented and customer-oriented individuals to join our technical support team and build their careers in a dynamic and fast-paced technology environment.
Key Responsibilities
- Provide onsite and remote technical support to customers.
- Diagnose and troubleshoot PC, laptop, and peripheral hardware issues.
- Install, configure, and maintain Windows operating systems and business applications.
- Perform preventive maintenance and health checks on end-user devices.
- Respond to service requests and incidents in a timely and professional manner.
- Coordinate with customers and internal technical teams to ensure effective issue resolution.
- Maintain accurate service records and technical documentation.
- Deliver exceptional customer service while representing the company at customer locations.
Qualifications & Experience
- Bachelor's Degree, Higher Diploma, Diploma, or an equivalent qualification in Information Technology, Computer Engineering, or a related field.
- Fresh graduates and diploma holders with strong technical aptitude and a willingness to develop their careers in IT support services are encouraged to apply for the Associate Engineer role.
- A minimum of 2 years of relevant experience in desktop, laptop, and end-user support will be preferred for the Field Support Engineer role.
- Demonstrated problem-solving abilities, customer-focused communication skills, and a professional work ethic are essential.
- Good understanding of PC and laptop hardware troubleshooting.
- Experience in printer troubleshooting, endpoint support, and basic networking will be considered advantageous.
- Possession of a valid riding or driving licence will be an added advantage.
What We Offer
- Competitive remuneration package.
- Exposure to enterprise IT environments and leading technologies.
- Structured career development and learning opportunities.
- A collaborative and professional work environment.
- Opportunity to work with leading organizations across the banking, government, telecommunications, and multinational sectors.
If you are passionate about technology, enjoy solving technical challenges, and thrive in a customer-focused environment, we invite you to be part of our growing team.
Apply Now
Please email your CV to careers@enexepL.com with the subject line:
Application for Field Support Engineer / Associate Engineer