Job Description
CLIENT SERVICES EXECUTIVE
- Act as the primary point of contact for clients and stakeholders, managing case-related communication via phone, email, and internal systems.
- Coordinate appointments, assessments, meetings, and documentation to ensure case progress efficiently and deadlines are met.
- Maintain accurate case records, monitor progress, and provide regular updates to clients and relevant stakeholders.
- Liaise with internal teams to resolve queries, escalate issues when required, and ensure compliance with company procedures and quality standards.
- Support reporting, case tracking, invoice-related queries, and continuous improvement initiatives to enhance service delivery and operational efficiency.
LOCATION
Remote WFH + Occasional Meets at our Colombo 5 office – Sri Lanka
WORK HOURS
1:30 PM to 10:30 PM SL Hours
BENEFITS
Paid leave, career upskilling opportunities, eLearning courses
WORK EXPERIENCE (MANDATORY)
Minimum 2-4 years of experience
ACADEMIC QUALIFICATIONS
A diploma or degree in Business Administration, with proven experience in customer service or operations coordination.
HOW TO APPLY
To Apply, kindly click the below link
Website here