Job Description
SENIOR ASSOCIATE - SALES ASSISTANT (AUS CALENDAR - AUS SHIFT)
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H Connect International (A Hirdaramani Group Venture) is a leading global Business Process Management (BPM) and outsourcing company, delivering a broad range of services across Finance & Accounting, Customer Services, Procurement, Analytics, and Technology solutions to clients worldwide. H Connect International partners with clients across industries, including Fashion & Apparel, Real Estate, Travel & Leisure, Manufacturing, Insurance, Financial Services, Retail & Consumer Packaged Goods, Shipping & Logistics, and Healthcare and Professional Services. H Connect International provides professionals with opportunities to work in diverse, international environments and develop future-ready skills within an inclusive and collaborative culture, focused on continuous learning and career growth.
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The Job:
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n- Maintain and manage the Notion-based CRM system, ensuring all customer records, pipelines, and activity logs are accurate and up to date.
n- Track leads, sales opportunities, follow-ups, and communication history.
n- Generate weekly sales reports, dashboards, and performance insights for management.
n- Assist in managing inbound and outbound customer communications via email, phone, and messaging platforms.
n- Prepare quotations, product details, and customer-specific information.
n- Follow up on leads and ongoing discussions to support conversion.
n- Coordinate internally to ensure timely and accurate responses to customer requests.
n- Develop and update product catalogues, price lists, sales presentations, and promotional materials.
n- Ensure all documents align with brand guidelines and maintain visual consistency.
n- Support preparation of tender submissions, proposals, and onboarding documentation.
n- Conduct online research to identify potential customers, distributors, and business opportunities.
n- Build and maintain targeted prospect databases segmented by product or market.
n- Monitor competitor activity and market trends to identify new sales opportunities.
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Requirements:
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n- Diploma or degree in Business Administration, Marketing, Sales, or a related field (preferred).
n- Minimum 2 years of experience in sales support, administration, or customer service roles.
n- Experience in FMCG, food distribution, or a related industry is highly advantageous.
n- Familiarity with CRM systems; experience with Notion is a strong advantage.
n- Strong working knowledge of Canva & Google Workspace (Docs, Sheets, Slides) or similar tools.
n- Excellent written and verbal communication skills.
n- Strong organisational and time management abilities.
n- High attention to detail and accuracy in data management.
n- Ability to multitask and prioritise effectively in a fast-paced environment.
n- Self-motivated with the ability to work independently and take initiative.
n- Strong online research and data gathering capabilities.
n- Ability to analyse information and identify actionable sales opportunities.
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