Job Description
FBC Asia Pacific
FBC Asia Pacific is premium customer service solution provider specializing in inbound, outbound, voice and non-voice support, with delivery centers in the Philippines and Sri Lanka.
WE ARE HIRING!
Team Leaders (Operations) – Kandy
Voice & Non-Voice Processes
- Lead, motivate & drive performance across teams of 20+ agents across both Voice and Non-Voice processes.
- Monitor KPIs, manage rosters, handle escalations, and coach teams for excellence in a 24/7 environment.
What we're looking for
- 3-4 years contact center experience, 1+ year as Team Leader
- Strong in KPIs, metrics, MS Excel & reporting
- Experience in both Voice and Non-Voice processes
- Diploma/Certificate in Business Management or related
- Trilingual (Sinhala/English/Tamil) is a plus
Great Team
Collaborate with talented and supportive professionals
Grow Your Career
Opportunities for growth and development
Dynamic Environment
Work in a fast-paced 24/7 environment
How to Apply
If you think you are the ideal candidate, email your recently updated resume to hr@fbc.lk
Company Address
FBC Asia Pacific Lanka (Pvt) Ltd | No. 130, Katugastota road, Kandy