Job Description
Student Counsellors / Student Enrollment Executives
Charles Sturt University Colombo Campus
Location: Colombo, Sri Lanka
Employment Type: Full-Time
About the Role
Charles Sturt University Colombo Campus is seeking enthusiastic, customer-focused, and results-driven professionals to join our Student Recruitment and Admissions team as Student Counselors / Student Enrollment Executives. The successful candidates will play a key role in guiding prospective students through the admissions process, providing course information, supporting recruitment activities, and contributing to student enrollment targets.
Key Responsibilities
- Counsel prospective students and parents on academic programs, admission requirements, and career pathways.
- Respond to inquiries through phone, email, social media, and face-to-face consultations.
- Guide applicants throughout the admissions and enrollment process.
- Follow up with prospective students to achieve enrollment targets.
- Participate in education exhibitions, school visits, open days, seminars, and recruitment events.
- Maintain accurate records of student interactions and applications using CRM systems.
- Build and maintain strong relationships with schools, educational partners, and other stakeholders.
- Provide exceptional customer service and support throughout the student journey.
- Assist in executing student recruitment and marketing campaigns.
Qualifications & Experience
- Bachelor's degree or equivalent qualification in Business, Marketing, Education, Management, or a related field.
- Previous experience in student recruitment, educational counseling, sales, customer service, or admissions will be an advantage.
- Strong interpersonal and communication skills.
- Excellent command of English, both written and spoken.
- Ability to work independently and as part of a team.
- Strong organizational and relationship-management skills.
- Proficiency in Microsoft Office applications and CRM systems is desirable.
Desired Competencies
- Student-focused approach.
- Presentation and counseling skills.
- Sales and target achievement orientation.
- Relationship building and networking.
- Problem-solving and negotiation skills.
- Attention to detail and administrative accuracy.
What We Offer
- Attractive remuneration package with performance-based incentives.
- Opportunity to work in an international higher education environment.
- Professional training and career development opportunities.
- Dynamic and supportive team culture.
How to Apply
Interested candidates should submit:
- Updated Curriculum Vitae (CV).
- Cover Letter.
- Contact details of two professional referees.
To the following email address: info@pcbe.lk
Subject Line: Application for Student Counsellor / Student Enrollment Executive
Only shortlisted candidates will be contacted.