Job Description
We Are Hiring
Who We Are
At SWISSTEK, innovation, sustainability, and uncompromising quality are at the core of everything we do. We deliver premium building solutions, including high-performance tile adhesives, grouts, waterproofing systems, advanced aluminium solutions, and world-class fixing, finishing, and beautification products. Backed by a growing international footprint, we are shaping the future of the built environment.
About This Role
As a Call Center Operator, you will be the first point of contact for our customers, providing accurate information, handling inquiries, and ensuring a seamless customer experience. You'll play a vital role in strengthening customer relationships through efficient communication, problem-solving, and professional service aligned with our brand's standards of reliability and excellence.
Key Responsibilities
- Handle inbound and outbound calls related to customer inquiries, product information, and order updates.
- Record customer details, inquiries, and follow-up actions accurately in the system.
- Coordinate with internal departments to resolve customer issues and ensure timely responses.
- Promote company products and services by identifying customer needs and providing suitable solutions.
- Maintain call logs and prepare daily reports on customer interactions and feedback.
- Ensure all communication is handled courteously and in line with company service standards.
- Escalate complex or unresolved issues to the relevant departments or supervisors.
- Participate in training sessions to stay updated on product knowledge, promotions, and company procedures.
Join SWISSTEK and be a part of our success story!
Corporate Office
118 A Nawala Road Narahenpita Colombo 05
Factory
- Swisstek Ceylon PLC Balummahara, Imbulgoda
- Swisstek Aluminium 76/7, Pahala Dompe
www.swisstekceylon.com
www.swisstekaluminium.com
Call Center Operator
Qualifications
- G.C.E. Advanced Level qualification or equivalent; Diploma in Customer Service, Marketing, or Communication will be an advantage.
- 1-2 years of experience in a call center or customer support role, preferably in a manufacturing or service-oriented company.
- Excellent verbal communication skills in Sinhala and English; Tamil proficiency will be an added advantage.
- Strong listening skills, patience, and a customer-focused attitude.
- Ability to handle multiple calls efficiently while maintaining accuracy and professionalism.
- Basic computer literacy and familiarity with CRM or call management systems.
- Willingness to work in a dynamic environment with rotational shifts if required.
How to Apply
If you meet the above requirements and are eager to contribute to a growing organization, please send your resume and a cover letter outlining your suitability for this role to hr@swisstekceylon.com with the subject line "Call Center Operator - [Your Name]".
Website: www.swisstekceylon.com
Website: www.swisstekaluminium.com