Job Description
Senior Business Support Coordinator
[Full-Time | Contract | Remote / Work from Home – Australia East Work hours]
Summary
We’re looking for a Business Support Coordinator for our staff Help Desk who would be responsible for supporting the day-to-day operations of the business by managing staff onboarding, rostering, compliance requirements, service delivery reporting, and general administrative support. This role acts as a central point of contact for employees, ensuring workforce information is accurate, up to date, and compliant with company and client requirements. Kindly note that this is not an IT role, or a role for a beginner. We require at least 5 years of experience in a senior capacity and advanced spoken and written English skills is a must.
Key Responsibilities
- Staff Onboarding
- Coordinate the onboarding process for all new employees.
- Ensure all employment documentation is completed and filed correctly.
- Verify licences, qualifications, right-to-work documents, and other required certifications.
- Create and maintain employee records within company systems.
- Conduct onboarding inductions and provide new staff with relevant information and resources.
- Staff Rostering
- Create and maintain employee rosters across all contracts and sites.
- Ensure adequate staffing levels are maintained to meet operational requirements.
- Manage shift allocations, replacements, and roster amendments.
- Liaise with employees and management regarding roster changes and availability.
- Monitor attendance and report staffing issues to management.
- Staff Roster Reporting
- Prepare and distribute roster reports to management.
- Monitor roster compliance and staffing coverage.
- Generate workforce utilisation and attendance reports.
- Maintain accurate records of shifts worked and staffing requirements.
- Service Delivery Reporting
- Monitor and record service delivery performance across contracts.
- Compile operational reports for clients and management.
- Track service requests, incidents, and completion status.
- Assist in maintaining service standards and identifying areas for improvement.
- Ensure all reporting is completed accurately and within required timeframes.
- Training and Compliance Management
- Monitor employee training requirements and certification expiry dates.
- Schedule mandatory training and refresher courses.
- Maintain compliance records and training registers.
- Ensure employees meet client, legislative, and company compliance requirements.
- Follow up with staff regarding outstanding compliance documentation.
- Help Desk Support
- Act as the first point of contact for employee enquiries.
- Assist staff with onboarding, rostering, payroll-related queries, and compliance matters.
- Maintain professional communication with employees, clients, and management.
- Administrative Duties
- Maintain accurate records and databases.
- Prepare correspondence, reports, and documentation as required.
- Assist with operational projects and process improvements.
- Perform other administrative duties as directed by management.
Must-Have Skills and Experience
- Strong administrative and organisational skills.
- Excellent verbal and written communication skills in English.
- High attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
- Ability to maintain confidentiality and handle sensitive employee information professionally.
- Customer-focused approach with a commitment to providing exceptional support to staff and management.
- Ability to adapt to changing priorities in a fast-paced operational environment.
- Ability to work in line with Australian Standard Time (AEST/AEDT) and the Australian business calendar, including public holidays and operational requirements.
- Self-motivated with the ability to work independently and manage workloads effectively with minimal supervision.
- Willingness and ability to learn and adapt to new systems, technologies, and business processes.
To apply for this role:
Email your CV to careers@synergyfsa.com.au
with a cover note describing how your skills and experience match the role, and what your monthly salary expectations are.
Due to the high volume of applications, please note that we are unable to respond to individual enquiries, and only shortlisted candidates will be contacted.