Job Description
Hayleys Group is amongst Sri Lanka's largest, and most respected diversified conglomerates with a turnover in excess of USD 1 Billion. To explore the World of Hayleys, visit us at: www.hayleys.com.
Innovative Health Solutions (Pvt) Ltd.
Hayleys Business Solutions International (Pvt) Ltd is a fully owned subsidiary of Hayleys PLC representing the Business Process Management (BPM) and Shared Services Sector of Hayleys, focusing on Finance & Accounting, Corporate and Private Tax, External Audit Support, Corporate Due Diligence, Software Engineering, Digital Services, Payroll Support and Business Process Consultancy Services. The Company is an accredited training provider for CIMA, ACCA and Chartered Accountants of Sri Lanka (CASL).
Call Centre Agent
Are you an enthusiastic communicator looking to start or grow your career in customer service within a meaningful healthcare brand? Join our state-of-the-art health screening centre, as a Call Centre Agent.
Job Responsibilities
- Handle inbound and outbound calls courteously, providing information on health screening services, packages, and appointments.
- Assist customers with booking, confirming, and rescheduling appointments using the call centre system.
- Respond to customer inquiries received through calls and other channels in a timely and friendly manner.
- Accurately record customer details, interactions, and feedback in the CRM system.
- Escalate complex queries and complaints to senior executives or the team leader when required.
- Follow up with customers on appointments, reminders, and pending requests.
- Support daily call centre activities and assist the team in meeting service targets.
Candidate Profile
- GCE A/L qualification; a Diploma in Business Management, Marketing or a related field is an advantage.
- 1-2 years experience in a call centre or customer service role.
- Basic proficiency in Microsoft Office applications.
- Exceptional communication skills in English and Sinhala and Tamil is an added advantage.
- Courteous, patient, and professional, with the ability to handle customers inquiries calmly and empathetically over the phone.
- Willingness to learn, with attention to detail and a positive attitude.
- Good organizational and time management skills and the ability to work as part of a team.
If you think you have what it takes to be successful in this challenging role, please click on Apply Now. Pay and benefits of this above position will be competitive and the rewards are performance driven.
Hayleys is an Equal Opportunity Employer.