Job Description
WE ARE HIRING
SENIOR EXECUTIVE ERP SUPPORT
KEY RESPONSIBILITIES
- Provide first and second-level functional support for SAP Business One users across the organization.
- Troubleshoot and resolve issues related to Finance, Sales, CRM, Purchasing and Inventory (Warehouse) Management modules.
- Analyze business requirements and recommend system improvements to enhance operational efficiency.
- Manage ERP support tickets, ensuring timely resolution and effective communication with users.
- Coordinate and collaborate closely with the SAP service provider to troubleshoot, escalate, and resolve complex system issues beyond internal support capabilities.
QUALIFICATIONS
- Bachelor's Degree or Higher National Diploma in Information Technology, Business Information Systems, Accounting, or a related field.
- Minimum 4 years of experience supporting SAP Business One or any other ERP in a functional support role.
- Strong working knowledge of SAP Business One modules, including Finance, Sales, CRM, Purchasing, Inventory (Warehouse) Management.
- Proven experience working with external SAP implementation or support partners to troubleshoot and resolve ERP issues.
- Good understanding of ERP support processes, incident management, and change management.
- Strong analytical and problem-solving skills with the ability to identify root causes and recommend solutions.
- Excellent communication, coordination, and stakeholder management skills.
Apply Now: 0706 299 111 | vacancies@homelandsskyline.lk