Job Description
Front Office Manager
Crown & Champa Resorts is seeking an experienced and dynamic Front Office Manager to lead the Front Office team and deliver exceptional guest experiences. The successful candidate will be responsible for overseeing all front office operations, ensuring the highest standards of guest service, and leading the team to achieve operational excellence.
Location
Lhaviyani Atoll, Maldives
Task and responsibilities
- Manage the day-to-day operations of the Front Office Department, including Reception, Guest Relations, Bell Services, and Airport Services (where applicable).
- Ensure exceptional guest service and promptly resolve guest concerns and complaints.
- Lead, motivate, coach, and develop the Front Office team to maintain high performance standards.
- Monitor room inventory, arrivals, departures, and occupancy to maximize operational efficiency.
- Coordinate closely with Housekeeping, Reservations, Sales & Marketing, Finance, and other departments to ensure seamless guest experiences.
- Ensure compliance with company policies, brand standards, and health and safety procedures.
- Prepare departmental schedules, budgets, reports, and performance analyses.
- Conduct regular training sessions and performance evaluations for team members.
- Foster a positive and professional working environment.
Qualifications & experience
- Bachelor's Degree or Diploma in Hospitality Management or a related field.
- Minimum of 3-5 years' experience in a Front Office leadership role within a luxury resort or hotel.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Good knowledge of Opera PMS or a similar property management system.
- Strong organizational and time management skills.
- Excellent command of written and spoken English.
- Ability to work in a multicultural environment.
How to apply
To apply, share your CVs to: jobmaldives@crownandchamparesorts.com