Job Description
ROLE DESCRIPTION
CLOE CLAIRE, A DELUXE CAFÉ IN NAWALA, IS SEEKING AN EXPERIENCED TEAM LEAD FOR A FULL-TIME, ON-SITE ROLE. THE IDEAL CANDIDATE WILL PLAY A KEY LEADERSHIP ROLE IN ENHANCING CUSTOMER SERVICE AND ATTRACTING NEW CUSTOMER BASE, GENERATING REVENUE, TRAINING CAFE STAFF, MANAGING INVENTORY, MINIMIZING FOOD AND BEVERAGE WASTE, AND ENSURING QUALITY STANDARDS ARE CONSISTENTLY MET. THE ROLE MAY ALSO INVOLVE OPERATIONAL RESPONSIBILITIES SUCH AS CASH HANDLING, MARKETING INITIATIVES TO INCREASE FOOTFALL, AND OVERSEEING CAFÉ OPENING/CLOSING PROCEDURES. THIS IS A MID-SENIOR LEVEL POSITION THAT REQUIRES EXCELLENT CUSTOMER SERVICE AND PEOPLE MANAGEMENT SKILLS, STRONG KNOWLEDGE OF COFFEE AND CAFÉ OPERATIONS, AND THE ABILITY TO THRIVE IN A FAST-PACED ENVIRONMENT.
KEY RESPONSIBILITIES
- Drive customer base growth, attract new segments, and improve overall cafe revenue
- Develop and implement strategies to enhance brand visibility and customer footfall
- Oversee the preparation and service of high-quality coffee, beverages, and pastries, while optimizing inventory and reducing waste
- Establish and maintain service quality standards, with a strong focus on complaint resolution and customer loyalty
- Enhance menu clarity, visual appeal, and food quality standards
- Streamline workflows and hot kitchen operations to improve order fulfilment time and efficiency
- Train, mentor, and motivate junior baristas to build a skilled and positive team environment
- Manage staff discipline, attendance, and roster scheduling
- Elevate overall product and café presentation, and implement effective tracking systems for product freshness and expiry management
REQUIRED QUALIFICATIONS
- Proven experience in café Operations.
- Strong interpersonal, communication, and customer service skills
- 3-5 years' experience in a reputed café or hotel, preferably in a team-leading role
- Ability to perform effectively in a fast-paced environment
- High attention to detail and commitment to cleanliness
- Barista certification or advanced training (an advantage)
CAREER ADVANCEMENT
THIS POSITION IS A NATURAL PROGRESSION FROM A CAFÉ TEAM LEAD ROLE AND PROVIDES A SOLID FOUNDATION FOR FUTURE MANAGEMENT OPPORTUNITIES WITHIN THE CAFÉ INDUSTRY.
APPLY NOW
Send Your CV to jobs@wishque.com
contact us at +94 71 213 8888