Job Description
WE’RE HIRING
JUNIOR EXECUTIVE - CALL CENTER
Echem Educations is looking for energetic, customer oriented individuals to join our dynamic Contact Center Team as Junior Call Center Executives.
KEY RESPONSIBILITIES:
- Handle customer inquiries via calls, emails and chats.
- Provide accurate information regarding services.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Maintain and update accurate customer records.
- Meet daily performance metrics and quality benchmarks.
REQUIREMENTS:
- Successful completion of the G.C.E. Advanced Level (A/L) examination. A Diploma in Sales, Marketing, or a related field will be an added advantage.
- Excellent communication skills in Sinhala and English.
- Basic computer literacy with proficiency in Microsoft Office applications.
- Strong customer service, interpersonal, and problem-solving skills.
- Prior experience in a call center or customer service role is an advantage (School leavers are welcome to apply).
HOW TO APPLY:
If you are ready to kickstart your career, send your CV to hr@echem.lk
COMPANY - ECHEM EDUCATIONS | LOCATION: RAJAGIRIYA