Job Description
About the Role
The Area Transfers Manager will oversee and coordinate all guest seaplane and Domestic transfers for Soneva resorts in the Maldives. Working closely with seaplane operators, Domestic airline operators, Resort Front Office teams, Reservations, and Airport representatives, this role will ensure that every guest’s arrival and departure journey is smooth, timely, safe, and aligned with Soneva’s service standards.
Key Responsibilities
- Manage and coordinate daily guest seaplane transfers for all three Soneva Maldives resorts.
- Work closely with seaplane operators, Reservations, Front Office, and Airport teams based on guest arrival and departure flight details.
- Monitor international flight schedules and communicate any delays, cancellations, or changes to the relevant teams.
- Ensure guest transfer details, manifests, baggage information, and special requests are accurate and communicated promptly.
- Coordinate solutions for transfer disruptions, missed connections, weather delays, and other operational challenges.
- Maintain clear and timely communication with guests and operational teams throughout the transfer journey.
- Ensure all transfer arrangements comply with safety requirements and operational procedures.
- Monitor transfer performance, guest feedback, and service standards, and identify opportunities for improvement.
- Build strong working relationships with seaplane operators and all internal stakeholders.
- Lead and support the Transfers team to deliver a seamless and personalised guest experience.
What We're Looking For
- Minimum five years of experience in guest transfers, airport operations, resort logistics, Front Office, or a related hospitality role.
- Previous supervisory or managerial experience in a luxury resort or aviation related operation.
- Good understanding of Maldives seaplane operations and international flight coordination.
- Strong planning, communication, problem solving, and decision making skills.
- Ability to manage multiple guest movements and respond calmly to last minute operational changes.
- Excellent attention to detail and commitment to guest service.
- Flexibility to work according to flight schedules, including early mornings, evenings, weekends, and public holidays.
- Fluency in English is essential; additional languages are an advantage.
Apply now
NOTE Soneva does not work with external agencies or WhatsApp groups that charge applicants for registration or security deposits; therefore, please beware of fraudulent recruitment agencies.
Suitable candidates are invited to send their applications to: [email protected]
Soneva is an Equal Opportunity Employer and a certified “Great Place to Work”. We celebrate diversity and are committed to creating an inclusive environment for all our guests and hosts.
