Job Description
YOUR NEXT CHAPTER STARTS HERE
An adults-only retreat in the North Malé Atoll, Centara Ras Fushi offers a romantic island escape with serene overwater villas, exceptional dining, and indulgent spa experiences.
Join our team in the role of:
Front Office Agent - Local
We are seeking a dynamic and experienced Front Office Agent to join our team at our property.
Key Responsibilities:
- Assist the Front Office Manager with daily operations and ensure smooth department functioning.
- Deliver excellent guest service and handle guest requests, complaints, and inquiries professionally.
- Supervise front office activities, including check-in, check-out, room allocation, and reservations.
- Coordinate with Housekeeping and other departments to ensure guest satisfaction.
- Maintain guest privacy, room key control, and adherence to company policies and SOPs.
- Maximize room revenue through upselling and promotion of hotel services and loyalty programs.
- Monitor cash handling, billing accuracy, and night audit procedures.
- Lead, support, and motivate the front office team while maintaining effective communication.
- Ensure all guest information, reports, and operational records are accurate and up to date.
- Perform duties with integrity, professionalism, and a positive, guest-focused attitude.
Requirements:
- Additional language skills will be an advantage.
- Minimum 1 year of experience in the same position (Maldives experience will be an added advantage).
- Must be available to join immediately.
- Assist the Front Office Manager in day-to-day operations.
- Ability to work flexible shifts and under pressure.
What We Offer
- A dynamic and supportive working environment
- Opportunities for professional growth and development
- Competitive compensation and benefits package
- Exclusive staff discounts across the group’s properties and services
- Comprehensive health insurance and access to in-house clinic facilities
- Staff accommodation with access to recreational amenities
- A workplace that embraces diversity, promotes equity, and fosters an inclusive culture for all team members
Interested candidates are invited to email their updated resume to [email protected]
