Job Description
The Telephone Operator is responsible for managing incoming and outgoing calls and providing accurate information to both guests and Hosts while ensuring a warm, professional and efficient communication experience. The role supports guest requests, maintains accurate guest information and contributes to a smooth and pleasant stay while reflecting Soneva's service standards.
Skills and Abilities:
- Ability to manage guests' expectations and ensure their stay at the resort is pleasant and comfortable.
- Ability to provide required information to both internal and external inquiries.
- Ensure all guest profiles are maintained and updated in Opera system.
- Ensure arrival registration cards are received and send updated checked-in report to Front Office Manager.
- Must have good knowledge of resort emergency evacuation procedures.
- Positive attitude, ability to multitask and work in a fast-paced environment.
- Excellent written and spoken communication skills.
- Female candidates are strongly encouraged to apply.
Experience
- Minimum 1–2 years' experience in a similar role within a luxury resort or hotel.
- Previous experience in Front Office, Guest Services or telephone operations is an advantage.
- Previous experience using the Opera system is an advantage.
NOTE: Soneva does not work with external agencies or WhatsApp groups that charge applicants for registration or security deposits; therefore, please beware of fraudulent recruitment agencies.
Apply now
Suitable candidates are invited to send their applications to: not provided in this screenshot
Soneva is an Equal Opportunity Employer and a certified Great Place to Work. We celebrate diversity and are committed to creating an inclusive environment for all our hosts.
