Job Description
JOB OPENING
IT Supervisor
Information Technology · Reports to IT Manager
- LEVEL Supervisory
- FUNCTION Information Technology
- TYPE Full-Time
- EXPERIENCE 2–3 Years
ABOUT THE ROLE
We are looking for a proactive and service-oriented IT Supervisor to support the smooth operation of technology across the resort. The ideal candidate will have strong technical troubleshooting skills, a hands-on approach to IT support, and the ability to guide the team in maintaining reliable systems and an excellent user experience.
KEY RESPONSIBILITIES
- The primary objective is to establish an efficient IT system for the entire Hotel
- Manage the physical assets of the assigned area of responsibilities within the framework of the established policy and procedure, in order to achieve established pre-planned goals, files and data protection maintenance.
- Support IT and implementation: Support and execution of IT initiatives for the hotel, ensuring alignment with hotel's operational goals and business objectives.
- Enhance system performance and security: Monitor, diagnose, and adjust performance on LAN and network servers.
- Managing upgrades, directory structures, and preventive maintenance to optimize security and network connectivity, providing training and support to ensure a seamless technology experience.
- Ensure compliance with IT standards: Oversee the implementation, maintenance, and upgrades of IT infrastructure.
- Technology projects: execution of system implementations, including workstations and server, Wi-Fi, PBX, IPTV, Opera PMS, POS and other hotel IT applications.
WHAT WE'RE LOOKING FOR
- Minimum 2–3 years of experience in IT support or systems administration; supervisory experience is an advantage.
- Diploma or degree in Information Technology, Computer Science, or a related field is preferred.
- Strong knowledge of computer hardware, operating systems, applications, printers, and basic network troubleshooting.
- Experience supporting networks, Wi-Fi, user accounts, email systems, and common business applications.
- Understanding of IT security, antivirus tools, backups, access control, and data-protection practices.
- Strong problem-solving, communication, organization, and customer-service skills, with fluency in English.
- Ability to prioritize tasks, work under pressure, and coordinate effectively with colleagues and external vendors.
- A professional attitude, attention to detail, and willingness to provide hands-on support in a luxury resort environment.
If you are passionate about creating extraordinary moments for guests, we would love to hear from you. Please send your CV and a brief cover letter to [email protected]
E: [email protected] | W: www.halcyonmaldives.com
The Halcyon Private Islands Maldives, Autograph Collection | Gaafu Alifu Atoll | Republic of Maldives
