Job Description
Now Hiring
Food & Beverage Hostess
Join Cinnamon Hotels & Resorts, Sri Lanka's largest hotel chain, with a portfolio of 17 hotels and resorts in Sri Lanka and the Maldives, including the iconic US$1.4 billion Cinnamon Life at City of Dreams Sri Lanka. As a member of John Keells Holdings PLC, one of Sri Lanka's largest listed conglomerates, we offer inspiring career opportunities.
Role Overview
As a Food & Beverage Hostess at Ellaidhoo Maldives by Cinnamon, you will be responsible for creating a warm and welcoming dining experience from the moment guests arrive. You will greet and escort guests, manage restaurant reservations and enquiries, coordinate closely with the restaurant and kitchen teams, and ensure the dining environment is presented to the highest standards while delivering attentive, personalised service.
Your responsibilities will include:
- Prepare and set up the restaurant, including tables, service stations, and required service items.
- Welcome, greet, and escort guests to their tables while providing menus and attentive service.
- Deliver exceptional guest service in accordance with brand standards and anticipate guest needs.
- Coordinate with the kitchen, Reception, and restaurant team to ensure smooth and efficient service.
- Handle guest requests and complaints promptly and professionally, ensuring guest satisfaction.
- Maintain positive guest relations and create a warm and welcoming dining experience.
- Manage restaurant reservations, cancellations, and telephone enquiries professionally and efficiently.
- Ensure the cleanliness, sanitation, organisation, and presentation of the restaurant and entrance areas.
- Maintain proper knowledge and safe use of restaurant equipment and service procedures.
- Follow all emergency, safety, hygiene, and operational procedures.
- Complete assigned closing duties and ensure all team closing procedures are properly carried out.
Qualifications & Experience
- Minimum 2-4 years of experience as an F&B Hostess in a star-class hotel or resort.
- Excellent communication and interpersonal skills with a friendly and welcoming personality.
- Strong guest relations and customer service skills.
- Computer literacy with basic operational knowledge.
- Ability to work effectively in a fast-paced, multicultural hospitality environment.
- Flexible and willing to work different shifts, including weekends and public holidays.
- Positive attitude with strong teamwork and collaboration skills.
- Disciplined, well-groomed, and professional in appearance and conduct.
- Passion for delivering warm, personalised, and exceptional guest experiences.
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