Job Description
Learning & Development Manager
Great hospitality begins with people who are inspired to learn, empowered to grow and encouraged to become their best.
We are seeking a passionate, innovative and people-focused Learning & Development Manager to shape the learning culture at Soneva. Working closely with our leaders, you will design meaningful learning experiences, develop future talent and strengthen the capabilities that drive exceptional guest experiences, host engagement and operational excellence.
Key Responsibilities
- Develop and implement the resort's L&D strategy, aligned with business priorities and Soneva's philosophy.
- Identify capability gaps and design practical learning programmes that improve host and team performance.
- Lead engaging training, coaching and experiential learning initiatives across all departments.
- Develop leadership capabilities, talent pipelines and structured career development pathways.
- Partner with Heads of Teams to strengthen on-the-job learning and performance improvement.
- Oversee host induction, mandatory training and departmental learning standards.
- Introduce innovative learning approaches, digital tools and blended learning experiences.
- Measure learning effectiveness and demonstrate improvements in capability and operational performance.
- Foster a culture of continuous learning, personal growth and meaningful host development.
What We’re Looking For
- Minimum 2 years of experience in a senior training or L&D role, preferably within luxury hospitality.
- Degree or diploma in Learning & Development, Hospitality, Human Resources or a related field.
- Professional training certifications such as CHT, CHE or CPTD are an advantage.
- Proven experience in designing and delivering leadership and talent development programmes.
- Exceptional facilitation, coaching, presentation and communication skills.
- Strong understanding of luxury resort operations and service excellence.
- Experience in training needs analysis, instructional design and learning evaluation.
- Proficiency in LMS platforms, digital learning tools and blended learning methods.
- Creative, engaging and influential, with the ability to inspire learning at all levels.
- Strong organisational, analytical and stakeholder management skills.
- Excellent command of English.
