Job Description
Gili Lankanfushi, an award-winning eco-luxury resort, is nestled on a private coral island in the crystal-clear waters of the North Malé Atoll. Featuring 45 exquisite over-water villas, the resort offers an exclusive experience surrounded by nature’s beauty. With a diverse team of talented and dedicated individuals, Gili Lankanfushi is a preferred employer for those seeking a fulfilling career in top-tier luxury hospitality.
Front Office Operations Assistant
We are seeking a passionate and service-oriented Operations Assistant to join our Front Office Team. The role is responsible for handling all incoming and outgoing telephone calls professionally and efficiently, ensuring prompt, courteous, and personalized communication with guests and hosts. Provide accurate information, respond to guest inquiries and requests, coordinate effectively with relevant departments, and ensure timely follow-up on all requests. Uphold guest privacy, confidentiality, and resort communication standards while delivering exceptional service and contributing to a seamless guest experience.
Experience
- Minimum 2 years’ experience in a Telephone Operator or Front Office position within a 5-star luxury resort is preferred.
- Knowledge of telephone operating systems, call handling procedures, and resort services.
- Excellent communication, listening, and customer service skills.
- Strong attention to detail, multitasking abilities, and the ability to anticipate and respond to guests’ needs.
- Previous experience in babysitting or boutique operations would be considered an added advantage.
Join us in delivering unforgettable experiences while protecting our natural surroundings. Share your passion for excellence by emailing your resume/CV to [email protected]
