Assistant Guest Relations Manager and Guest Relations Manager
Hotel / Hospitality / Tourism / Leisure
About the Employer
Job Description
About Emerald Faarufushi Resort & Spa
Emerald Faarufushi Resort & Spa, a new 5-star Deluxe All-Inclusive Resort, is a proud member of The Leading Hotels of the World, where tropical landscapes and swaying palm trees are the gateway to the refined fusion of nature and indulgence, creating an enchanting atmosphere of barefoot elegance. The Resort located in the Raa Atoll, in the northern part of the Maldives archipelago.
We are looking for energetic, enthusiastic, and highly motivated candidate to join our humble team.
Positions
- Assistant Guest Relations Manager
- Guest Relations Manager (Preferably an Additional Language Speaker)
Key Responsibilities:
- Assist in leading Guest Relations operations, ensuring personalised service throughout each guest's stay.
- Support the Front Office Manager in training, motivating, and guiding the team.
- Ensure compliance with resort standards and LQA requirements.
- Handle guest feedback, concerns, and special requests promptly and professionally.
- Coordinate VIP arrivals, guest preferences, and special occasions with relevant departments.
- Monitor guest satisfaction and support improvements in service and team performance.
Requirements:
- Previous experience working at a resort in the Maldives is essential.
- Previous leadership experience in Guest Relations or Front Office.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of Opera or a similar property management system.
- A guest-focused approach and commitment to service excellence.
- Ability to work effectively within a multicultural team.
- LQA experience will be an added advantage.
We invite applications from individuals who can fulfill above criteria. Your application should include a detailed CV (including a website address to previous employers) with a recent picture and briefly outline your past work experience and achievements. Update your applying in Subject.
Please send your CV to [email protected]
Only shortlisted applicants will be contacted.
