Customer Service Assistant - Regional Service Center (Kurunegala)
Customer Service / Public Relations / Call Center
About the Employer
- Singer (Sri Lanka) PLC
Sri Lanka
Job Description
Vacancy for the position of
Customer Service Assistant Regional Service Center Kurunegala
Singer (Sri Lanka) PLC operates with the vision to be the market leader in elevating and enriching lives in Sri Lanka.
Job holder will be responsible for managing daily customer inquiries and service requests, delivering timely and effective solutions to customer issues, maintaining strong customer relationships to ensure satisfaction, and supporting internal teams with customer-related updates and feedback.
Personal Profile
- Passed GCE (A/L) and GCE (O/L) Examinations.
- Diploma in Business Management, Human Resources Management, or an equivalent qualification in a relevant field.
- A minimum of 01-year experience handling similar tasks.
- Knowledge on ERP will be added advantage.
- Effective written communication skills and comprehension.
- Strong skills in MS Office packages, especially Excel and Word.
- Aged between 19 to 25 years.
Job Profile
- Customer Service & Issue Resolution – Handle customer inquiries, complaints, product inspections, and service-related issues, ensuring timely and effective resolution.
- Service Job & Work Order Management – Create, update, and monitor service jobs and work orders accurately through SFAS/IFS systems.
- Quotation, Billing & Collection – Prepare quotations and invoices and follow up with customers and service shops to ensure timely collections.
- Cash & Documentation Management – Handle cash transactions and ensure accurate and timely preparation and submission of required documents.
- Service Operations & Escalation – Coordinate with relevant teams to resolve operational issues, escalate complex matters to the Service Manager, and support the achievement of service and customer satisfaction KPIs.
- Maintain a clean and organized workspace following 5S standards.
No - 112, Havelock Road, Colombo 05, [email protected]
