Job Description
Tele Marketing Officer
Location: - Business Head Office, Dematagoda
We are looking forward for a Tele Marketing Officer to further enhance our footprints in the market of Supermet Building Solutions Limited. The individuals should also achieve the below requirements,
Supermet is a fully owned subsidiary of Rhino Group with a range of premium quality building solutions that include Roofing, Ceilings, Wall Solutions, Purlins, Gates, Gutters and Accessories that enhance the quality and professionalism in construction. Supermet uses the industry’s best zinc-aluminium and polycarbonate solutions together with cutting-edge technology to add lasting value no matter whether it’s a domestic construction or office or industrial complex.
Responsibilities
- Qualify leads based on company criteria and customer requirements
- Schedule appointments and site visits for Territory Sales Officers and Sales Promotion Officers.
- Maintain accurate lead information in the CRM/Microsoft List system.
- Follow up pending quotations and customer inquiries.
- Conduct regular follow-up calls to convert prospects into sales opportunities
- Coordinate with sales coordinators and field sales teams regarding lead status updates.
- Prepare daily, weekly, and monthly lead performance reports.
- Handle inbound customer inquiries professionally and provide product information.
- Collect customer feedback and market intelligence.
- Support digital marketing campaigns by contacting generated leads promptly.
- Ensure lead closure information is updated as Won, Lost, or Pending.
- Maintain customer databases and ensure data accuracy.
- Assist in customer satisfaction surveys and post-sale follow-ups.
Qualifications
- Female candidates are encouraged to apply
- Diploma in Marketing, Business Management, Customer Service, or equivalent qualification will be an added advantage.
- Previous experience in telemarketing, sales, or customer service will be an added advantage.
- Excellent communication skills in Sinhala; knowledge of Tamil and English is an advantage.
- Strong interpersonal and persuasion skills.
- Basic computer knowledge (MS Office, email, data entry).
- Ability to work independently and meet targets.
An attractive remuneration package with excellent fringe benefits will be offered to the right candidate. Interested candidates should forward their CVs with their telephone number and two non-related referees within 14 days for this advertisement to [email protected] indicating the position at the top of the email.
