Senior Customer Support Executive
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE ARE HIRING
SENIOR CUSTOMER SUPPORT EXECUTIVE
- Respond promptly and professionally to calls, messages, and enquiries from private patients, members, and corporate clients, delivering empathetic and solution-focused support
- Assess patient needs, apply sound judgement, and manage standard to moderately complex requests, escalating urgent or non-protocol issues to the Team Leader when required
- Coordinate appointments and operational requests with duty doctors and regional GP teams to ensure timely continuity of care
- Collaborate with the overnight team to manage workloads effectively and maintain service levels during peak periods
- Maintain accurate records, notes, and system updates to support clear communication and seamless shift handovers
LOCATION
Remote WFH + Occasional Meets at our Colombo 5 office – Sri Lanka
WORK HOURS
7AM to 7PM UK time – 45h work week (Roster Based)
BENEFITS
- Paid leave, career upskilling opportunities, eLearning courses
WORK EXPERIENCE (MANDATORY)
Minimum 5+ years of experience.
ACADEMIC QUALIFICATIONS
A diploma or degree in Business Administration, with proven experience in customer service or operations coordination.
To Apply, kindly click the below link
