Executive - Group Key Account Management
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
Careers @ Dart Global Logistics Sri Lanka
People deliver at their best when they are empowered
Dart Global Logistics is a well-established freight forwarding company regionally headquartered in Colombo with its global presence in Asia-Pacific Region & USA which delivers integrated solutions to logistics challenges. We create career prospects for passionate people which is the key success of our Team. We are looking for a dynamic and highly motivated individual to join Dart Global Logistics
Executive – Group Key Account Management
To manage and coordinate the Group Corporate Clients & Agents and maintain a mutually beneficial relationship whilst focusing towards company goals. This position is based in Colombo Head Quarters and reports to Senior Manager – Group Key Account Management.
Job Role – Strategic & Operational tasks
- Analyzing the past market pricing data, behavior and to take decisions on competitive pricing to be offered to Corporate clients & act as a single point of contact for Corporate pricing.
- Coordinate with offices on new tenders/bids of Key Partners, discuss with Superior and submit bid information within assigned timelines.
- To manage and sustain the key corporate accounts of DGL and to enhance prospective business opportunities.
- Collaborate cross functionally with senior leadership team to implement and execute strategic initiatives to improve our service excellence to partners & key customers.
- Keep abreast of rates across all our locations and effectively communicate with offices to negotiate the best pricing for our key partners & assigned accounts.
- To attend for RFQ’s within a stipulated time frame for corporate clients on a daily basis.
- Monitoring shipments and escalate critical incidents to relevant parties.
- Ensure the DGL Stations achieve KPI matrix of corporate clients.
- Find the root causes for service failures and fix it with right processes.
- Tracking shipments of all key accounts and coordinating with origin stations on a daily basis to ensure the initial plan is met. Escalate to Senior Management for any critical deviations.
- Obtaining rates from DGL stations and share with the Key Account Management Team.
- Keep a close eye on market intelligence and update DGL corporate clients for decision making.
Professional Experience & Skills
- +3 years of Experience with a similar role in customer service operations.
- Thorough knowledge of Air & Ocean freight operation in Freight Forwarding Industry.
- Proficiency in dealing with corporate clients.
- Exceptional communication in English with analytical mind.
- Exposure in Negotiation & pricing.
Academic Qualifications
- A Bachelor’s degree in the relevant stream. MBA would be an added advantage.
- Please inbox your CV together with names and contact details of two non-related referees to the email below, mentioning the position applied for in the subject line to [email protected]
Dart Global Logistics (Pvt) Ltd, 260, Sir Ramanathan Mw. Colombo 15.
