Customer Service Senior Officer
Customer Service / Public Relations / Call Center
About the Employer
Job Description
WE ARE HIRING!
Customer Service Senior Officer
Deliver Seamless Service. Enable Customer Success.
Join our Customer Service team and play a key role in ensuring smooth order execution, efficient customer communication, and timely delivery by coordinating closely with internal teams and customers across the supply chain.
WE'RE LOOKING FOR SOMEONE WHO HAS:
- Bachelor's Degree in Business, Supply Chain, or a related field.
- 3-4 years of experience in Customer Service or Supply Chain operations
- Strong communication and stakeholder management skills.
- Experience with ERP systems such as Oracle or Dynamics.
- Knowledge of export documentation and order management processes.
- Strong analytical, organizational, and multitasking abilities.
Key Focus Areas
- Manage sales orders, agreements, and customer requests.
- Coordinate with Sales, Finance, Production, and Logistics teams.
- Ensure timely dispatch and delivery of customer orders.
- Prepare shipping and export documentation.
- Provide ETA updates and resolve customer queries.
- Ensure compliance with payment and dispatch requirements.
Apply Now: [email protected]
