Service Coordinator | Executive
About the Employer
Job Description
SERVICE COORDINATOR | EXECUTIVE
We are looking for a Service Coordinator – Executive grade to join our team and support the smooth and efficient operation of our after-sales service function..
RESPONSIBILITIES:
- Coordinate customer service requests, warranty claims & repairs
- Schedule and allocate jobs to technicians & service partners
- Monitor service progress and ensure timely completion
- Communicate with customers and resolve service issues
- Maintain service records, job cards & warranty documents
- Coordinate with technicians, stores, suppliers & internal teams
REQUIREMENTS
- 2+ years’ experience in service coordination, after-sales, customer service or administration is an advantage
- Strong communication, coordination & organizational skills
- Good computer literacy and problem-solving ability
- Customer-focused and able to manage multiple priorities
- Experience in trading, electrical, appliance or related industries is an advantage
Interested candidates are invited to apply by sending their updated CV and a brief expression of interest to: [email protected]
WITH CONTACT DETAILS OF TWO NON-RELATED REFEREES TO: Applicants are requested to clearly indicate the applied position in the subject line.
For further information - Kavindiya - 074 412 9211
www.monik.lk
