Executive - Digital Customer Service
Customer Service / Public Relations / Call Center
About the Employer
Job Description
We're Hiring
nExecutive - Digital Customer Service
nWe are seeking a tech-savvy and detail-oriented Executive - Digital Customer Service to support the management and optimization of our digital customer service platforms. This role focuses on digital platform operations, UAT testing, analytics, and process improvement rather than live customer handling. The successful candidate will manage backend workflows across platforms such as WhatsApp, Self-Care App, Web, and Chatbots, coordinate with IT teams to resolve platform issues and integration challenges, execute User Acceptance Testing (UAT) for new features and enhancements, and leverage data insights to improve platform performance, self-service adoption, and overall customer experience.
nCandidate Profile :
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- Diploma or Degree in Business Administration, Information Technology, or a related discipline. n
- Minimum 2 years of experience in Customer Service, Digital Operations, or a related field. n
- Prior experience in the Telecommunications industry will be a distinct advantage. n
- Proficiency in MS Excel and basic knowledge of SQL for reporting and data analysis. n
- Hands-on experience working with CRM, ticketing, or digital customer service platforms. n
- Experience in handling customer issues, escalations, and coordinating with cross-functional teams. n
- Exposure to chatbot management, digital channels, UAT testing, or quality assurance processes will be an added advantage. n
- Strong communication, problem-solving, analytical, and stakeholder management skills. n
Email us: [email protected] or Apply via https://hutch.lk/careers within 7 days of this advertisement.
