Job Description
BUILD YOUR CAREER WITH DELMEGE
Customer Care Associate
Established as one of Sri Lanka’s most respected and diversified conglomerates, Delmege has built a trusted reputation for delivering excellence across diverse sectors. With a footprint in Interior Decor & Lifestyle Solutions, Healthcare, FMCG, and Logistics, we empower our people to innovate, grow, and lead. We invite passionate professionals to be a part of our historic journey and shape the future with us.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and social media in a professional and timely manner.
- Conduct outbound calls to customers generated through marketing and social media campaigns.
- Qualify customer requirements and assign leads to the relevant sales representatives.
- Follow up with customers and the sales team to monitor lead progress and update lead status.
- Maintain accurate customer records and update lead management systems.
- Coordinate with internal departments to ensure customer inquiries are resolved efficiently.
- Conduct customer satisfaction and quality assurance follow-up calls.
- Prepare daily, weekly, and monthly lead performance reports.
- Escalate customer concerns to the relevant department whenever necessary.
- Ensure all customer interactions meet the company’s service standards and response timelines.
Qualifications & Experience
- Passed G.C.E. Advanced Level (A/L) or equivalent qualification.
- Diploma or Certificate in Customer Service, Business Administration, Marketing, or a related field will be an added advantage.
- Previous experience in customer service, telesales, or a similar role is preferred but not mandatory.
- Excellent communication skills in English and Sinhala (Tamil will be an added advantage).
- Strong customer service and interpersonal skills.
- Confident in handling both inbound and outbound customer calls.
- Good computer literacy, including Microsoft Office applications.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong problem-solving skills with a customer-first mindset.
- Positive attitude, willingness to learn, and ability to work as part of a team.
How to Apply
Submit your CV to [email protected] with the position name as the subject line.
Delmege Forsyth & Co. Ltd.
101, Vinayalankara Mawatha, Colombo 10.
