Receptionist | Front Office Assistant - Male
Office Admin / Secretary / Receptionist
About the Employer
Job Description
We're Hiring - Receptionist / Front Office Assistant (Male)
We are seeking a professional, friendly, and guest-focused Receptionist to join our team at our boutique 9-chalet (18-room plus one suite) surf hotel. As the first point of contact for our guests, the Receptionist is responsible for delivering exceptional customer service, managing check-in and check-out procedures, handling guest inquiries and reservations, and ensuring the smooth day-to-day operation of the Front Office. The ideal candidate is organized, proactive, detail-oriented, and possesses excellent communication and interpersonal skills with a passion for hospitality and guest satisfaction.
Key Responsibilities:
- Welcome guests warmly and provide exceptional customer service.
- Manage check-ins and check-outs efficiently.
- Handle reservations, room allocations, and guest inquiries.
- Answer telephone calls, emails, and online booking requests.
- Process guest payments and maintain accurate records.
- Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
- Handle guest requests, feedback, and complaints professionally.
- Prepare daily reports and complete front office administrative tasks.
- Ensure compliance with hotel policies and procedures.
Requirements:
- Previous minimum 1 years’ experience in a receptionist or front office role within the hospitality industry is preferred.
- Excellent communication skills in English (additional languages are an advantage).
- Strong customer service and interpersonal skills.
- Computer literacy, experience with hotel reservation/PMS systems is an advantage.
- Ability to work flexible shifts, including weekends and public holidays.
- Positive attitude, professional appearance, and ability to work under pressure
What We Offer:
- Competitive salary
- Professional, growth-focused work environment
- Exposure to senior leadership and strategic operations
Work Location: Midigama
How to Apply:
Please email your CV to [email protected] with the subject line 'Receptionist'
