Sales Executive - Customer Care & Field Operations
Sales / Marketing / Business Development / Merchandising
About the Employer
Job Description
Sales Executive - Customer Care & Field Operations
Ackzone Lanka (Pvt) Ltd is a SLSI & ISO certified manufacturer of polyethylene terephthalate (PET) bottles/closures and has been engaged in B2B business for decades. The Company also in the process of setting up large scale export project. Ackzone is a part of Orzone Group with a success history over 4 decades with billion-rupees business. The Group also made investments in leisure sector in Uva province with a long-term plan to maximize synergy of the Group.
Join Our Team and Build Your Career in Sales
We are looking for a dynamic, customer-focused and result-oriented Sales Executive to join our team. The successful candidate will be responsible for managing customer relationships, coordinating sales activities, supporting back-office operations and carrying out field sales activities.
Key Responsibilities
- Manage and maintain strong relationships with existing customers.
- Handle customer inquiries, orders, quotations and follow-ups professionally.
- Coordinate with customers and internal departments to ensure smooth order processing and timely deliveries.
- Provide effective customer care and after-sales support.
- Conduct regular field visits to existing and potential customers.
- Identify new business opportunities and support customer acquisition.
- Follow up on quotations, samples, pending orders and customer requirements.
- Maintain accurate customer records, sales reports and follow-up schedules.
- Coordinate with Production, Stores, Logistics and Finance to resolve customer-related matters.
- Monitor market developments, customer requirements and competitor activities.
- Achieve assigned sales and business development objectives.
- Ensure a high level of professionalism and responsiveness in all customer interactions.
Candidate Profile
- SLIM / CIM qualification or Part Qualification will be an advantage.
- Minimum 1 year of experience as a Sales Executive or in a similar customer-facing sales role.
- Excellent communication, negotiation and interpersonal skills.
- Strong customer-handling and relationship-management abilities.
- Ability to work independently as well as within a team.
- Good follow-up, coordination and problem-solving skills.
- Ability to manage both back-office responsibilities and field operations.
- Target-oriented, energetic and willing to take initiative.
- Good computer literacy, particularly in MS Office / Excel.
- A valid driving & Motor Bike license would be an added advantage.
An attractive remuneration package will be provided to the selected candidate.
Please forward your completed Curriculum Vitae within 10 days of this advertisement by e-mail to [email protected] (state the position applied for on the subject line)
