Job Description
WE ARE HIRING!
Manager - Retail Business Services (RBS)
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.
THE OPPORTUNITY
We are seeking a dynamic and results-oriented Manager - Retail Business Services RBS to drive the growth and development of our Retail Business Services operations. The successful candidate will play a key role in expanding our customer portfolio, delivering business objectives, leading high-performing teams, and ensuring exceptional customer satisfaction while aligning with global RBS strategies.
KEY RESPONSIBILITIES
- Lead and manage the local RBS team to achieve business growth and financial targets.
- Develop and expand the customer portfolio and assume accountability for business profitability (P&L).
- Define and implement country-level RBS strategies in collaboration with regional leadership.
- Identify current and future client needs and develop service solutions aligned with global RBS policies.
- Support sales and marketing initiatives through commercial and technical expertise.
- Work closely with key accounts and internal stakeholders to ensure high-quality service delivery.
- Ensure operational excellence and best-in-class execution across all RBS activities.
- Build and maintain strong relationships with customers, business units, and external stakeholders.
- Manage resources effectively to deliver services accurately and within agreed timelines.
- Uphold SGS values, integrity, compliance requirements, and health and safety standards.
SKILLS & COMPETENCIES
- Strong leadership and people management capabilities.
- Excellent interpersonal and stakeholder management skills.
- Sound knowledge of global supply chains within the consumer products sector.
- Strong organizational skills with the ability to manage multiple priorities and deadlines.
- Excellent communication, negotiation, and influencing skills.
- Ability to adapt to change and drive continuous improvement initiatives.
- Proven capability to build collaborative and high-performing teams.
QUALIFICATIONS & EXPERIENCE
- Bachelor’s degree or equivalent professional qualification.
- Minimum 3 years of experience in a similar managerial role.
- Strong understanding of supply chain methodologies, social compliance standards, and quality management systems.
- Proven experience in one or more of the following:
- Supply Chain Management
- Retailer Programme Management
- Auditing and Auditor Management
- Business Development and Target Achievement
- Client Account Management
LEADERSHIP COMPETENCIES
- Fosters Innovation
- Translates Strategy into Actions
- Influences Internally & Externally
- Develops Self and Others
- Collaborates Effectively
- Builds High-Performance Teams
- Delivers Superior Results
Interested candidates are invited to submit their applications to [email protected]
