Online Customer Support Executive | Graphic Designer - Remote
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
ONLINE CUSTOMER SUPPORT EXECUTIVE
We are looking for a friendly, reliable, and tech-savvy individual to join our team and deliver excellent online customer support while contributing to our digital growth.
KEY RESPONSIBILITIES
- Reply to customer inquiries via WhatsApp, Facebook, and other online platforms.
- Register and verify customer accounts (KYC).
- Assist customers with account-related issues and general inquiries.
- Prepare reports for management when required.
- Basic knowledge of graphic design (Photoshop, CoreDRAW, Illustrator, or Canva).
- Familiarity with AI tools for creating images, videos, and content.
- Good communication and computer skills.
- Ability to work independently and as part of a team.
- Previous customer support experience is an advantage.
PREFERRED QUALIFICATIONS
- Diploma or certificate in Business Administration, Information Technology, Marketing, or a related field.
- Minimum 1 year of experience in customer service or online support (preferred but not mandatory).
- Positive attitude, excellent interpersonal skills, and a customer-focused mindset.
TOOLS & TECHNOLOGIES
AI Tools, Video Editing, Social Media, Communication & Reporting
GRAPHIC DESIGNER
We are seeking a creative and versatile Graphic Designer to join our team. The ideal candidate will have strong design skills, proficiency in industry-standard tools, and the ability to produce engaging content across multiple platforms.
KEY RESPONSIBILITIES
- Design visuals using Canva, Photoshop, CoreDRAW, and Illustrator.
- Create short video clips for marketing and promotional purposes.
- Generate AI-based images and videos to enhance brand storytelling.
- Manage company social media accounts.
- Post engaging content and respond to customer comments/messages.
- Monitor trends and optimize content for maximum reach.
- Provide customer support when required, ensuring timely and professional responses.
- Prepare and deliver reports to management on design projects, social media performance, and customer engagement.
QUALIFICATIONS & SKILLS
- Proficiency in Canva, Photoshop, CoreDRAW, Illustrator.
- Experience in video editing and short-form content creation.
- Familiarity with AI-based design and video tools.
- Strong communication skills for social media interaction and customer support.
- Ability to multitask and meet deadlines.
- Creative mindset with attention to detail.
PREFERRED ATTRIBUTES
- Prior experience in social media management.
- Knowledge of emerging AI tools for design and video.
- Team player with a proactive attitude.
HOW TO APPLY
Interested candidates are invited to send their CV and a brief cover letter to:
Email: [email protected]
WhatsApp: 0716882314
