Senior Executive / Assistant Manager - Product Operations
About the Employer
Job Description
WE ARE HIRING!
BETSS, powered by Sporting Star, is Sri Lanka's leading iGaming platform, offering a secure, engaging, and innovative experience across sports, horse racing, e-sports, and casino games. With Sporting Star’s trusted legacy and cutting-edge technology, BETSS is redefining digital betting with unmatched credibility and customer appeal.
We are seeking a detail-oriented Product Operations - Senior Executive / Assistant Manager to take ownership of the day-to-day product operations for business verticals at BETSS – managing product configuration, feature delivery, vendor coordination, and operational performance across sportsbook, casino, and racing.
KEY RESPONSIBILITIES
- Take ownership and accountability for the day-to-day product operations of multiple business verticals ensuring smooth, accurate, and competitive product performance at all times.
- Manage product configurations across the vertical, including odds/markets, game setups, bet limits, promotions, and other platform settings, ensuring accuracy and optimal customer experience.
- Scope, define, and document new features and enhancements, working closely with the Product Manager, Design and Tech teams to prioritize and deliver a seamless user experience across web and mobile.
- Lead User Acceptance Testing (UAT) for new features, product configurations, and releases, ensuring quality and functionality before go-live.
- Identify opportunities to automate manual processes and workflows, improving operational efficiency across the vertical.
- Coordinate with 3rd party vendors and service providers to ensure smooth day-to-day operations, timely issue resolution, and consistent service quality.
- Lead integration projects with external platforms, feed providers, banks and service partners from scoping and coordination through to testing and go-live.
- Collaborate with Marketing and CRM teams to support acquisition, retention, and cross-selling initiatives between verticals.
- Continuously monitor trends, user behavior, and performance metrics to identify operational improvements and resolve issues proactively.
- Identify high-demand tournaments and events and ensure the platform is optimally configured to support user activity during these periods.
- Manage relationships with feed providers and platform partners to ensure accurate data, competitive odds, and optimal iGaming experience.
- Drive cross-functional collaboration with product, tech, and design teams to translate requirements into deliverables.
- Hands-on experience in app testing and conducting UAT, and releasing the features into Prod environments.
- Experience coordinating with 3rd party vendors and service providers, including leading integration projects with external platforms and services.
REQUIREMENTS
- Between 2-5 years of experience in digital Product Operations or similar roles, preferably in Ecommerce, FinTech, iGaming, or any performance-driven product-first environments.
- Strong understanding of web and mobile app ecosystems, including how features and product configurations function and are delivered across both platforms.
- Proven experience in scoping and documenting features, working with technical and design teams to translate requirements into deliverables.
- Hands-on experience in app testing and conducting UAT, and releasing the features into Prod environment.
- Experience coordinating with 3rd party vendors and service providers, including leading integration projects with external platforms and services.
- Strong analytical and problem-solving skills with the ability to make data-driven decisions.
- Team player with excellent project coordination and stakeholder management skills.
- Interest in sports, racing, and e-sports is an added advantage.
- Familiarity with tracking and monitoring tools such as GA4, Firebase, and PowerBI.
- Strong understanding of user behavior and engagement patterns for web and mobile applications.
WHAT WE OFFER
- Competitive remuneration package with opportunities for performance-based growth.
- Career development and progression opportunities within a fast-growing digital product and iGaming environment.
- Exposure to innovative digital products, technologies, and cross-functional projects across sportsbook, casino, racing, CRM, marketing, and tech teams.
SUMATHI HOLDINGS (PVT) LTD
No.491, Galle Road, Colombo 3 • 0112 352 352 • www.sumathi.com
Submit your CV: [email protected]
