Junior Executive - Documentation/Customer Service
Customer Service / Public Relations / Call Center
About the Employer
- Hayleys Group
Sri Lanka
Job Description
Hayleys Group is amongst Sri Lanka’s largest, and most respected diversified conglomerates with a turnover in excess of USD 1 Billion. To explore the World of Hayleys, visit us at: www.hayleys.com.
Hayleys Advantis Limited
Advantis is a diversified transportation and logistics provider, with over sixty-five years of experience and operations across Bangladesh, India, Indonesia, the Maldives, Myanmar, Singapore, Sri Lanka and Thailand. Backed by the blue-chip multinational conglomerate Hayleys PLC, Advantis is at the forefront of the transportation and logistics industries, providing end-to-end solutions covering Freight Management, Integrated Logistics, Marine and Energy, Projects Logistics, and Travel and Aviation. For more information on Advantis, visit www.advantis.world.
Junior Executive - Documentation/Customer Service
Job Responsibilities
- Attend customer inquiries over the phone and respond to e-mails/letters in a timely manner.
- Send invoices to the Customers as per the freight charges mentioned in the bookings and ensure recovery of charges according to Company Credit Policy.
- Generate files containing cargo/freight details from the principal’s system and download data to the local system for the purpose of calculating agency remuneration and preparing other finance and operational reports.
- Check inward Cargo Manifest for accuracy and find out special cargo, MALE T/S etc. and inform correct status of the cargo to operations department as well as Sri Lanka Customs.
- Report cargo manifests (manually & electronically) to Sri Lanka customs and ports authority/HIPG to meet local regulatory requirements and ensure smooth delivery of cargo to the local consignees.
- Inform cargo arrival information to customers and maintain accuracy of the charges invoiced.
- Update necessary information and close vessels in Logix system timely manner to generate monthly commission statements.
- Ensure timely, attentive and responsible communication with principals, ports/terminals, masters of vessels and customers in order to keep the standards.
- Perform additional duties commensurate with the current role, as and when requested by management.
Candidate Profile
- Bachelor’s Degree approved by UGC or an equivalent professional qualification with a minimum of 1 year’s relevant experience OR
- 6 passes with 'C' for Mathematics and English at the GCE O/Levels or London O/Levels AND
- Minimum 2 passes for A/Ls OR successful completion of UGC approved A/L equivalent foundation course with a minimum of 4 years’ experience in Customer Service in Shipping Industry.
- Excellent command of the English language.
If you think you have what it takes to be successful in this challenging role, please click on Apply Now. The pay and benefits of the above position will be competitive, and the rewards are performance-driven.
Hayleys is an Equal Opportunity Employer.
