Technical Officer-GPS,IOT & Telematics
IT - Hardware / Networks / Systems
About the Employer
- Softlogic Holdings PLC
Sri Lanka
Job Description
Technical Officer-GPS, IoT & Telematics
EXCITING AND REWARDING CAREER AT SOFTLOGIC
Softlogic Holdings PLC, is one of Sri Lanka’s most dynamic entrepreneur-led consumer driven conglomerates, with industry leadership in six business verticals – Retail, ICT, Healthcare, Financial Services, Automobiles and Leisure. The Group now provides employment to over 8,000 individuals generating a turnover of more than USD 300 mn.
Job Profile:
- Receive customer support calls and accurately log complaints and service requests.
- Provide first-level technical support for GPS tracking, fleet management, fuel monitoring, vehicle cameras, and other IoT solutions.
- Diagnose common issues related to tracking devices, sensors, SIM connectivity, mobile networks, and monitoring platforms.
- Escalate technical issues to the relevant engineering, software, or vendor support teams and follow up until resolution.
- Keep customers informed about complaint status, expected resolution times, and completed actions.
- Coordinate device installations, replacements, repairs, and preventive maintenance.
- Support device configuration, testing, demonstrations, system commissioning, and customer training.
- Handle warranty claims and coordinate submissions with relevant vendors and principals.
- Maintain accurate records of complaints, devices, SIMs, warranties, installations, and service activities.
- Assist with testing and implementing new GPS, telematics, and IoT solutions according to customer requirements.
Qualifications and Skills expected:
- Diploma or certification in Electronics, IT, Telecommunications, Networking, or a related field.
- Minimum one year of experience in technical support, help-desk operations, GPS tracking, telecommunications, or a similar role.
- Basic knowledge of GPS/GNSS, IoT devices, SIM connectivity, mobile networks, sensors, and web-based monitoring platforms.
- Understanding of vehicle electrical systems and GPS device installation would be an advantage.
- Experience in complaint logging, troubleshooting, escalation, and service coordination.
- Strong customer-service orientation with good telephone, communication, and presentation skills.
- Willingness to attend customer sites when installations or technical support are required.
For those who are interested please apply with contact details of two non-related referees, along with your contact details immediately to the email [email protected].
Please indicate the position in the subject column of the Email, when you are applying. The selected candidate will be offered an attractive package with other benefits. Only shortlisted candidates will be notified.
Softlogic Information Technologies (Pvt) Ltd
No. 35/10, Nawala Road, Narahenpita, Colombo 05
Website - www.softlogic.lk
