Service Relationship Officer -Pinnacle Centre
Customer Service / Public Relations / Call Center
About the Employer
Job Description
BE PART OF OUR GROWTH STORY
SERVICE RELATIONSHIP OFFICER
PINANCE CENTRE
You should ideally:
- have at least 4 years' experience in Commercial Banking
- have exposure to branch operations and credit-related activities
- have experience supporting Relationship Managers and customer portfolios
- have exposure to high-net-worth customer servicing
- be customer-focused, professional, and confident
- be capable of building strong client relationships
- possess sound knowledge of banking products, services, and operations
- possess strong communication and interpersonal skills
- possess good organizational and multitasking abilities
- possess proficiency in MS Office applications and banking systems
You will be mainly responsible for:
- providing comprehensive sales and administrative support to Relationship Managers in managing customer portfolios, ensuring the timely execution of customer requests, documentation, and service-related activities
- coordinating and following up on customer transactions, account maintenance, credit-related documentation, and operational requirements to ensure seamless service delivery
- serving as the primary point of contact for day-to-day customer servicing needs, delivering prompt, professional, and high-quality support while maintaining strong customer relationships
- working closely with Relationship Managers and internal stakeholders to facilitate efficient onboarding, account reviews, product implementation, and the resolution of customer queries
- maintaining thorough follow-up on service requests to ensure timely completion within agreed service standards
- identifying opportunities to deepen customer relationships by supporting cross-selling and upselling initiatives in line with customer needs and the Bank's business objectives
- maintaining accurate customer records and management information, ensuring all documentation is complete, up to date, and compliant with Bank policies and regulatory requirements
- delivering a superior customer experience by consistently providing professional, responsive, and customer-centric service to all clients, including high-net-worth and commercial banking customers
We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique. Any form of canvassing is discouraged. Correspondence will only be with the shortlisted candidates.
Please apply via e-mail by sending an updated CV or a DFCC Bank application form which could be downloaded from our website to [email protected] with the position applied for mentioned in the subject line, within 7 days of this advertisement.
Chief Human Resource Officer
DFCC Bank PLC 73/5, Galle Road, Colombo 03
