Job Description
Accounts & Roster Coordinator
Finance, Rostering & Workforce Support | Remote
- Compensation: LKR 80,000 – 100,000 per month
- Engagement type: Full-time
- Work schedule: Remote, AEST business hours 8:00 AM – 5:30 PM, Monday to Friday
About the company
We are an established Australian property care and cleaning company based in Sydney, with over 15 years of experience. We are an NDIS-certified provider delivering commercial, industrial, domestic and NDIS property services across Australia.
About the role
This role sits where our service delivery meets our books. You’ll keep rosters accurate and clients looked after, and you’ll keep the accounts clean — receivables, payables, payroll and reconciliations — working alongside an Accountant.
You'll be the person participants, families and cleaning teams turn to first, and the person who chases the overdue invoice and reconciles the bank. It isn't a scripted role: you'll run a full inbox of moving parts independently and escalate quickly when something sits above your authority.
Key responsibilities
Roster & schedule coordination
- Roster management. Create and maintain advance rosters, considering client preferred times and days, preferred cleaning teams, individual service requirements, cleaner availability, travel time, profitability and balanced allocation of hours across teams. Continuously adjust rosters for cancellations, reschedules, ceased services, new bookings, staff leave, sick calls and other operational changes, often requiring significant restructuring of existing schedules.
- Staff coordination. Provide ongoing operational support to cleaning teams throughout the day, coordinating via WhatsApp groups, direct messages, phone calls and SMS to resolve job-related issues and ensure services run smoothly.
- Client support & complaint resolution. Manage the operations phone, respond to client calls, emails and SMS, investigate complaints, coordinate resolutions with cleaners, and keep clients informed throughout the process.
- Timesheet & payroll coordination. Prepare and review fortnightly cleaner timesheets, ensuring all roster changes, cancellations, service adjustments and payment variations are accurately reflected before payroll is processed.
- Invoice & billing support. Work closely with Accounts to clarify billing based on constantly changing rosters, reviewing cleaning invoices to ensure clients are charged accurately according to the services delivered.
- Workforce planning & onboarding. Assess staffing requirements, advise management on recruitment needs, assist with onboarding new staff, and coordinate training to ensure teams are ready to commence services.
Accounts coordination
- Accounts receivable. Set up new clients correctly for invoicing, assist with raise invoices on schedule, own the debtors ledger, follow up outstanding and overdue accounts persistently, coordinate NDIS claiming, and resolve billing queries with clients, plan managers and support coordinators.
- Accounts payable. Process and code supplier and subcontractor invoices, maintain the creditors ledger, prepare payment runs for management approval, reconcile supplier statements and resolve queries directly with suppliers.
- Reconciliations. Complete bank, credit card and merchant reconciliations, reconcile the AR and AP ledgers to the general ledger, investigate and clear variances, and prepare month-end working papers and supporting documentation for Accountant.
- Payroll support. Verify hours, rates, allowances, leave balances and reimbursements, resolve discrepancies before submission, reconcile payroll to the general ledger each cycle, and maintain payroll records and leave records accurately and confidentially.
- Bookkeeping & reporting. Maintain accurate day-to-day bookkeeping with correct coding, keep digital filing of receipts, invoices and statements audit-ready, maintain the Revenue Master Spreadsheet, and prepare debtor, creditor and cash position reports for management.
About you
Essentials
- Hands-on bookkeeping experience covering accounts receivable, accounts payable, bank reconciliations and payroll support
- A bookkeeping or accounting qualification, or part-qualification (AAT, CA, CIMA, CMA or equivalent)
- Confident with accounting software (Xero) and strong practical Excel skills
- Experience in rostering, scheduling, service coordination or operations administration — ideally in facilities management, home care, NDIS or a similar service industry
- Numerate and accurate — you reconcile to the cent, chase variances until they clear, and don't leave loose ends
- Genuinely strong organisational skills — you can hold many moving parts at once and rebuild a schedule quickly when something falls over
- Excellent written and spoken English, with a calm, professional phone manner
- Sound judgement about what you resolve yourself and what goes up the line immediately
- Proven ability to work independently in a remote role and handle confidential financial and client information appropriately
Highly regarded
- Experience supporting an accountant through month-end and report preparation
- Familiarity with Australian payroll concepts — modern awards, superannuation, PAYG and Single Touch Payroll
- Working knowledge of NDIS service delivery, Service Agreements and participant coordination
- Experience rostering a mobile or field-based workforce across multiple sites
Work arrangement & expectations
- Full-time — no other employment or ongoing client commitments, and disclosure of any existing roles
- A national police clearance from your country of residence, plus any additional background checks required for NDIS and financial compliance
- Reliable high-speed internet, a quiet workspace, and your own secure laptop and smartphone
- Availability for occasional after-hours on-call support
- Strict confidentiality regarding the business, our clients, our participants and our financial information, including not listing this engagement on LinkedIn or other public social media
How to apply
Send your resume and a short cover letter covering two things: a set of books or accounts you were responsible for, and a time a schedule fell apart on you and what you did about it. [email protected], or apply through this ad.
