Job Description
Intern – Functional Consulting
About Fortude
Fortude is a leading global enterprise and digital services company, helping simplify businesses and lives through technology. Our teams are based out of offices in the US, Canada, UK, Sri Lanka, India, and Australia, and have experience in implementing projects across multiple locations and continents. We are also a partner to some of the world’s largest technology, cloud and automation software solution providers including Infor, Microsoft and UI Path.
Primary Job Role
The Intern – Functional Consulting should be a motivated and self-driven Intern to join our Global Digital Services team. This role is ideal for an undergraduate or recent graduate with a strong interest in rapid application development, intelligent automation, and applied AI.
The Intern will learn to design, build, test, and support enterprise low-code/no-code applications, AI-enabled solutions, and automation workflows across cloud and on-premises environments. Working under the guidance of experienced consultants in a dynamic and collaborative team, you will help translate business problems into practical solutions with minimal traditional coding while gaining exposure to application support, client interaction, and automation and AI use cases across multiple geographies.
Main duties and responsibilities
- Assist in designing, building, testing, and supporting low-code/no-code applications using visual development platforms such as Microsoft Power Platform.
- Support the automation of business processes and repetitive tasks using workflow automation and RPA tools such as Power Automate, UiPath, and n8n.
- Assist with first- and second-level technical support for low-code applications, automation flows, and AI solutions within defined Service Level Agreements (SLAs).
- Support the creation of dashboards and reports that provide insights into process, automation, and AI performance using Power BI.
- Work with consultants and business process owners to understand requirements and translate them into low-code solutions, automations, and AI use cases.
- Prepare and maintain solution documentation, participate in demonstrations, and assist with user training and knowledge-transfer sessions.
- Communicate professionally with customers and internal teams when supporting incidents, requests, testing, and solution delivery.
- Log, track, and update incidents and requests using service desk tools such as Jira and SysAid.
- Participate in shift-based support activities when required.
