Senior Banking Assistant - Chargebacks & Disputes - Card Centre
Banking / Insurance / Financial Services
About the Employer
Job Description
Senior Banking Assistant – Chargebacks & Disputes
Card Centre
You should ideally:
- possess minimum of 4 years of experience in the relevant field
- possess partial banking qualifications, which will be considered an advantage
- have strong knowledge of Microsoft Office applications and relevant systems
- demonstrate creativity, problem-solving ability, and attention to detail
- be capable of managing processes, projects, multiple priorities, and meeting deadlines under pressure
- have strong people management, relationship-building, customer service, communication, and decision-making skills
- have knowledge of VISA, Mastercard, China Union Pay and LankaPay card scheme dispute resolution and chargeback procedures
You will be mainly responsible for:
- handling VISA, Mastercard, China UnionPay, and LankaPay card scheme disputes
- handling issues in Epic CMS and responding to customer queries related to Credit Cards
- providing updated operational guidelines and operational support for day-to-day activities
- managing branch concerns ethically and efficiently to achieve optimum productivity levels
- ensuring smooth operational processes and supporting business continuity
- maintaining compliance with Audit, Regulatory, and Operational Risk requirements
We are an equal opportunity employer, committed to promoting an inclusive and diverse environment. Recruitment to the Bank is based solely on merit and competency irrespective of other characteristics that make our employees unique. Any form of canvassing is discouraged. Correspondence will only be with the shortlisted candidates.
Please apply via e-mail by sending an updated CV or a DFCC Bank application form which could be downloaded from our website to [email protected] with the post applied for in the subject by 15th October 2026.
Chief Human Resources Officer
DFCC Bank PLC 73/5, Galle Road, Colombo 03
