Customer Support Specialist - Remote Chat Based
Customer Service / Public Relations / Call Center
About the Employer
Monthly Salary
LKR 30000 - LKR 40000
Job Description
Chat Core Solutions is hiring Customer Support Specialists to answer customer chat conversations on behalf of the businesses we support. This is a fully remote, chat-based, full-time role open worldwide. You will work inside client chat, help desk and CRM tools, follow their playbooks, and keep every conversation accurately recorded.
Responsibilities:
- Answer customer chats in clear, friendly written English
- Handle more than one chat at a time while keeping answers accurate
- Follow client playbooks, policies and brand voice
- Log, tag and escalate conversations correctly in CRM and help desk tools
- Rake part in training, quality reviews and coaching.
Requirements:
- Strong written English
- Fast, accurate typing; familiarity with CRM or help desk software, or the ability to learn it quickly
- Flexibility to work scheduled shifts, which may include evenings, weekends or holidays.
Workspace requirements:
- A reliable laptop, stable electricity and a stable internet connection are mandatory.
- A trial period may be offered, depending on interview results.
How to apply: email your CV to [email protected] with the subject "Customer Support Specialist" and mention the shifts you can work.
