Assistant Manager - Customer Value Management
Sales / Marketing / Business Development / Merchandising
About the Employer
- AIA Insurance Lanka Limited
Sri Lanka
Job Description
BELIEVE IN YOUR POTENTIAL
JOIN A COMPANY AS UNIQUE AS YOU ARE
Join AIA Insurance for a lucrative and fulfilling career
Assistant Manager - Customer Value Management
Roles and Responsibilities
- Manage customer value-added services, wellness initiatives, and partner offerings
- Develop strategic partnerships to expand the customer ecosystem and strengthen engagement
- Execute customer engagement and CRM campaigns to improve retention, loyalty, and customer lifetime value
- Plan and deliver wellness programmes, educational initiatives, and customer engagement events
- Drive customer communications across multiple channels to increase awareness and utilisation of customer benefits
- Manage customer feedback and complaints, providing insights to enhance the customer experience
Candidates are required to have
- A degree or professional qualification in Marketing, Business Administration or related field
- Minimum 4 years of experience in similar capacity
- Excellent communication, presentation, and stakeholder management skills
- Good analytical and problem-solving skills with the ability to translate customer insights into actionable initiatives
If you are interested, send your CV to [email protected]
