Sri LankaJob Description
The Hayleys Group is among Sri Lanka's largest and most diversified conglomerates, with a turnover exceeding USD 1 billion. To explore the World of Hayleys, visit us at: www.hayleys.com.
HAYLEYS FENTONS LIMITED
Founded in 1919, Hayleys Fentons Limited is one of Sri Lanka's first engineering companies. As the No.1 Solar EPC and MEP contractor in the country, the company has over 100 years of engineering excellence. Its key specialisations include Solar, Wind and Utility Projects, Mobility Solutions, ICT Systems, Electrical Systems, Fire Safety, Air Conditioning and Ventilation, Plumbing and Gas, Security and Communication, Audio-Visual Integration, UPS and Battery Backup, Facilities Management, Industrial Accessories Trading and Hydro Solutions. Renowned for innovation and exceptional client service, the company's main aim is to provide sustainable and innovative engineering services for a better life.
IFM Manager – Integrated Facilities Management
The IFM Manager will be responsible for overseeing integrated facilities management operations across assigned sites, ensuring service quality, operational efficiency, client satisfaction and cost-effectiveness. The role involves acting as the primary point of contact for day-to-day facilities management operations, ensuring the seamless delivery of technical and soft services, leading technical and administrative teams, managing client relationships, overseeing maintenance programmes, controlling budgets and supplier performance, and ensuring compliance with Environmental, Health and Safety (EHS) standards, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Job Responsibilities
- Act as the primary point of contact for day-to-day facilities management operations across assigned sites.
- Lead and manage technical, administrative and soft services teams, ensuring effective performance, discipline, employee engagement and staff development.
- Ensure compliance with client requirements, SLAs, KPIs, EHS policies, applicable safety regulations.
- Develop annual operating budgets, monitor expenditure and manage commercial performance to ensure cost optimisation and value delivery.
- Oversee preventive, corrective and reactive maintenance programmes, ensuring assets are maintained according to established schedules and contractual requirements.
- Coordinate with the Supply Chain team to select and manage suppliers and contractors, ensuring service quality, cost efficiency and contractual compliance.
- Monitor SLA performance, identify operational challenges and implement corrective actions to achieve KPI targets.
- Identify and implement innovative processes and continuous improvements to enhance service quality, productivity and operational efficiency.
- Maintain effective communication with clients and internal stakeholders, providing timely operational updates and conducting regular performance reviews.
- Develop and monitor improvement plans to address client feedback and enhance overall service delivery.
- Prepare and submit weekly, monthly and annual operational and financial reports.
- Oversee incident and injury investigations, conduct root cause analyses and ensure timely implementation of corrective actions.
- Manage HR-related matters, staff administration, performance evaluations and team development while ensuring compliance with client-specific policies and procedures.
Candidate Profile
- Bachelor's degree in Facilities Management, Engineering, Business Administration or a related field.
- Minimum of five years' experience in facilities management, including at least three years in a managerial capacity.
- Proven experience in managing properties exceeding 5,000 sq. m or facilities serving more than 300 end users.
- Experience in leading and managing teams of more than 15 employees.
- Proven experience in facilities operations, maintenance management and client relationship management.
- Strong technical knowledge of building systems, including HVAC (VRV and central air conditioning), electrical systems, plumbing, drainage and fire protection systems.
- Knowledge of high- and low-voltage power supply and distribution systems, generators and Uninterruptible Power Supply (UPS) systems.
- Understanding of gas supply systems, fire detection systems, grease traps, kitchen exhaust systems and other building-related equipment.
- Practical experience in facilities operations, preventive and corrective maintenance.
- Experience in budgeting, financial reporting, cost control and commercial management.
- Sound knowledge of supplier management, contract management and project management.
- Familiarity with Computer-Aided Facilities Management (CAFM) systems and maintenance planning tools.
- Proficiency in Microsoft Office applications and Computer-Aided Design (CAD) platforms.
- Strong leadership, communication, coordination and problem-solving skills, with the ability to manage multiple priorities and work effectively under pressure.
- Project Management (PM) certification, other relevant professional certifications and operating licences will be added advantages.
If you think you have what it takes to be successful in this challenging role, please click on Apply Now. Pay and benefits of this above position will be competitive, and the rewards are performance driven.
Hayleys is an Equal Opportunity Employer.
