Job Description
IVORY RESORT
DICKWELLA / SRI LANKA
WE ARE HIRING
FRONT OFFICE & OPERATIONS MANAGER
We are seeking a dedicated, experienced, and proactive Front Office & Operations Manager to oversee the daily operations of Ivory Resort Dickwella while efficiently managing front office responsibilities.
KEY RESPONSIBILITIES
- Supervise and coordinate daily hotel operations across all departments.
- Manage front office activities, including reservations, check-ins, check-outs, and guest inquiries.
- Ensure excellent guest service and handle guest complaints professionally.
- Supervise staff, monitor performance, and maintain operational standards.
- Coordinate with housekeeping, restaurant, and maintenance teams to ensure smooth operations.
- Manage OTA platforms, bookings, and daily operational reports.
REQUIREMENTS
- Previous experience in hotel operations and front office management.
- Strong leadership, communication, and problem-solving skills.
- Proficiency in English and hotel PMS/booking systems.
- Ability to multitask, work independently, and take responsibility for overall hotel operations.
- A hands-on approach with a strong focus on guest satisfaction.
LOCATION: DICKWELLA, SRI LANKA
Attractive remuneration package based on qualifications and experience.
IVORY RESORT DICKWELLA | JOIN OUR TEAM
