Job Description
Hiring Alert
Front Office Manager
Uga is a distinguished luxury boutique hotel chain, offering an exquisite collection of properties across Sri Lanka. Our portfolio includes Uga Ulgalala in Anuradhapura, Jungle Beach in Trincomalee, The Bay in Pasikuda, Uga Chena Huts in Yala and Uga Ghiri in Ella. Additionally, our luxury villas including Uga Hallowella in Hatton, Uga Prava in Tangalle and Uga Riyga in Negombo offer unparalleled exclusivity and indulgence. At Uga, we blend the natural beauty of Sri Lanka with the finest hospitality.
At Uga Resorts, it is the stories, people, wildlife and landscapes that give each destination its character, and this sense of place runs through everything we do. Across our collection, each property is rooted in its surroundings, from the ancient kingdoms and untamed wilderness of the cultural triangle to quiet shores and mist-covered mountains, offering our teams the chance to work in places that are as inspiring as the experiences they help create.
Uga Resorts is seeking a Front Office Manager to join our Front Office Team, to lead the daily front office operations at Uga Ghiri – Ella. We are looking for a hands-on hospitality professional who is committed to service excellence, excels at overseeing guest relations and reception operations, and ensures our day-to-day front office functions run seamlessly.
By championing our service excellence strategy, as a Front Office Manager, you will lead the front office team, uphold exceptional service standards, and ensure seamless and memorable guest experiences. We are looking for a professional who understands that behind every stunning property and breathtaking guest experience lies outstanding service delivery, exceptional guest care, and an unwavering commitment to hospitality excellence.
The ideal profile we are looking for:
- A Proven Track Record: Minimum 2-3 years of proven experience as a Front Office Manager or in a similar role, preferably in a luxury resort or boutique hotel.
- Guest Experience & Service Excellence: A strong commitment to guest satisfaction, service excellence, and personalized hospitality. The ability to handle guest feedback, resolve complaints professionally, and ensure memorable guest experiences in line with the resort's standards is essential.
- Leadership & Team Development: Ability to lead, motivate, and develop the front office team while maintaining discipline, teamwork, and a positive working environment. Strong coaching, delegation, and performance management skills are required.
- Communication & Coordination Skills: Excellent communication and interpersonal skills, with the ability to coordinate effectively with all departments, manage guest expectations, and build positive relationships with guests and associates.
- Professional Qualifications: A Diploma or Professional Qualification in Hotel Management or a related field.
At Uga Resorts, you will empower a world-class team, drive operational excellence, and help curate unparalleled guest journeys that resonate long after departure.
As an ambassador of Uga Resorts, you will help create indelible imprints by delivering thoughtful, heartfelt, forward-thinking culture that upholds and builds upon this living legacy. Apply now to begin your journey with Uga Resorts by sending your resume to [email protected].
Please mention 'Front Office Manager: Uga Ghiri' in the subject line of the email.
If you are among the initial shortlisted candidates, you will receive a request from our Talent Acquisition Team to schedule an initial introductory call. With a name that's synonymous with luxury hospitality, we are proud to welcome you to explore a career with Uga Resorts.
Our Website: www.ugaresorts.com
