Job Description
“Happiness Is Always at The Edge – Change and be Happy!”
Are You Ready to Shape the Future and Lead with Excellence?
Waters Edge, a benchmark of Sri Lankan hospitality, is seeking a skilled and experienced Events Operations Manager to oversee the seamless execution of events, ensuring exceptional service standards, operational efficiency, and guest satisfaction. The role is responsible for coordinating event setups, service delivery, manpower, and cross-departmental requirements while effectively leading the Banquet Operations team. Reporting directly to the Head of Banquet Operations, this is an excellent opportunity for a passionate hospitality professional to contribute to delivering memorable events and maintaining the highest standards of banquet and event operations at Waters Edge.
Events Operations Manager
Responsibilities
- Lead and oversee the seamless execution of all assigned events, ensuring exceptional service standards and guest satisfaction.
- Coordinate and manage all operational requirements, including event setups, service delivery, timelines, and manpower deployment.
- Liaise closely with internal departments to ensure all event requirements are efficiently coordinated and delivered as planned.
- Supervise and guide the Banquet Operations team to maintain the highest standards of service, presentation, and professionalism.
- Monitor events in real time, proactively resolving operational challenges and ensuring a smooth guest experience.
- Ensure compliance with established operational procedures, quality standards, health and safety requirements, and hotel policies.
- Support the Head of Banquet Operations in driving operational excellence, team performance, and continuous improvement across event operations.
Qualifications and Experience
- Degree or Diploma in Hospitality Management, Hotel Management, Event Management, or a related field.
- Minimum 3-5 years of relevant experience in Banquet Operations, Event Operations, or a similar managerial/supervisory role within a reputed hotel or hospitality environment.
- Proven experience in managing weddings, corporate events, conferences, and large-scale functions.
- Strong leadership and team management skills with the ability to effectively coordinate multiple operational requirements.
- Excellent communication, interpersonal, organizational, and problem-solving skills.
- Ability to work under pressure, manage multiple events, and meet tight operational deadlines.
- Previous experience in a five-star hotel or luxury hospitality environment will be an added advantage.
“If you have a passion for setting industry standards in hospitality, we invite you to join us on this journey.”
This role is for immediate hire and applications will be closed within 5 days of this advertisement.
Please e-mail your resume to [email protected]
Please mention the position applied for in FULL CAPITALS in the subject header.
Waters Edge is an equal opportunity employer.
