Assistant Manager - Business System Support and Quality Assurance
IT - Software / DB / QA / Web / Graphics / GIS
About the Employer
Job Description
Job Title
Assistant Manager - Business System Support and Quality Assurance
Job Duties & Responsibilities:
- Team Leadership: Lead and manage the Business System Support and Quality Assurance team, ensuring effective task allocation, performance management and adherence to operational standards.
- Core System Management: Oversee support, issue resolution and enhancement initiatives related to Core Insurance Systems in coordination with IT and development teams.
- Business Process Support: Ensure effective system support for critical business processes, including commission releases, to maintain accuracy and operational efficiency.
- User Enablement & Training: Drive system adoption by end users through training programs and providing continuous support to internal staff and sales teams.
- Access Governance: Ensure access and authority controls within core systems in compliance with organisational policies and security standards.
- Quality Assurance & Stakeholder Coordination: Oversee system testing and quality assurance processes while collaborating with business units, IT teams and vendors to ensure seamless system performance and timely enhancements.
Qualifications & Pre-requisites:
- Bachelor's Degree in Information Technology, Computer Science, Software Engineering, Information Systems or Business Information Systems from a recognized university.
- Academic or professional exposure to Software Quality Assurance, Software Testing or Quality Management practices will be an added advantage.
- Age below 35 years.
Relevant Experience:
- Minimum of 3 years experience in Executive Grade related to the functional area.
- Minimum 3 – 5 years of experience in business system support, software testing or quality assurance, preferably within the insurance or financial services sector.
- Experience working with core insurance systems or enterprise business applications will be a distinct advantage.
- Hands-on experience in system testing, user acceptance testing (UAT) and coordination of software releases or system enhancements.
- Prior experience in supervising or managing a technical or system support team will be an added advantage.
Skills, Attributes and Behaviour:
- Strong team management and leadership skills, with the ability to guide, motivate and develop Business System Support and QA teams while ensuring effective service delivery.
- Sound knowledge of software quality assurance practices, testing methodologies, system validation and user acceptance testing (UAT), including familiarity with test automation tools, test case management and defect tracking.
- Strong analytical and problem-solving skills with the ability to diagnose system issues, coordinate resolutions and ensure system reliability.
- Ability to analyze business requirements and translate them into system enhancements or improvements, supporting system optimisation and digital initiatives.
- Effective communication, documentation and stakeholder coordination skills to work with business users, sales teams, IT teams and vendors while supporting user training and system adoption.
If you believe you possess the above qualifications and experience, send in your CV along with the names of two non-related referees within 07 days of this advertisement to the address given below, stating the post applied for on the top left corner of the envelope or e-mail it to [email protected] stating the post applied for on the subject line.
HR DEPARTMENT
Sri Lanka Insurance Life, No 21, Vauxhall Street, Colombo 02.
Company Registration Number: PBI 28632
