Assistant Manager - Operations
About the Employer
Job Description
WE'RE HIRING!
Assistant Manager Operations
360 Skin Clinic is looking for a dynamic, responsible and results-driven Assistant Manager Operations to support the management of our clinic operations and ensure high standards of service delivery.
KEY RESPONSIBILITIES
- Oversee the day-to-day operations of the clinic and ensure smooth and efficient service delivery.
- Coordinate with doctors, medical teams and department heads to ensure effective operational performance.
- Monitor service quality, client experience and compliance with company and healthcare standards.
- Manage, supervise and support medical and administrative staff, including staff scheduling and performance monitoring.
- Handle customer complaints and client feedback professionally and ensure timely resolution.
- Support the implementation of new treatments, services, SOPs and operational improvements.
- Monitor operational performance and provide reports and actionable recommendations to management.
- Support resource management, purchasing, cost control and financial monitoring.
- Coordinate with external parties including medical representatives, suppliers and service providers.
- Support the implementation of healthcare technology, systems and operational innovations.
- Identify operational issues and implement solutions to improve efficiency, productivity and customer satisfaction.
- Assist senior management in achieving the clinic's strategic and business objectives.
REQUIREMENTS
- Bachelor's Degree or professional qualification in Business Management, Healthcare Management, Operations Management or a related field.
- 2-4 years of relevant experience in healthcare, medical, wellness, beauty or service-sector operations.
- Strong leadership, communication, problem-solving and people-management skills.
- Ability to manage multiple departments and coordinate effectively with doctors and staff.
- Strong understanding of customer service and operational management.
- Excellent organizational skills with a results-oriented mindset.
- Proficiency in MS Office and relevant business/operational systems.
- Ability to work in a fast-paced healthcare environment.
An attractive remuneration package will be offered to the right candidate and interested applicants should forward their CVs within 14 days of this advertisement with the names of two non-related referees.
Please mention the position that you are applying for in the subject line of the email.
APPLY TO: [email protected]
At 360 Skin Clinic, we are committed to creating positive impact, empowering people, and building a better tomorrow.
