Job Description
About the Role
We are seeking a polished and personable Guest Relations Executive to be the face of our hotel and a key ambassador of our brand. In this role, you will craft memorable first and last impressions, manage the guest journey from arrival to departure, and ensure every interaction reflects the highest standards of hospitality. If you have a passion for exceptional service, an eye for detail, and the confidence to anticipate and exceed guest expectations, we would love to hear from you.
Key Responsibilities
- Guest Experience & Brand Representation
Deliver a warm, personalized welcome and ensure seamless check-in and check-out experiences while upholding the highest standards of guest service and brand presentation. - Reservations & Front Office Operations
Manage reservations across front office channels using the hotel's Property Management System (PMS), ensuring accuracy, efficiency, and prompt room occupancy. - Interdepartmental Coordination
Liaise closely with Housekeeping and Maintenance to ensure rooms are inspected, guest ready, and prepared according to individual guest preferences and special requests. - Financial & Administrative Accuracy
Handle guest billing, payment and credit card verification, daily cash handling, and shift procedures with a high level of accuracy and attention to detail. - Elevated Hospitality Touches
Extend the guest experience beyond the front desk by supporting light F&B touches, such as welcome refreshments, in-room dining coordination, or assisting guests with dining recommendations and reservations as part of a seamless, personalized stay. - Guest Relations & Problem Solving
Respond promptly and empathetically to guest requests and concerns, using initiative and creative solutions to turn challenges into memorable service experiences.
Requirements
- Experience
1–3 years in Front Office or Guest Relations, preferably within a boutique, luxury, or upscale hotel environment. Freshers with the right attitude and qualifications are also encouraged to apply. - Communication
Excellent verbal and written English communication skills; additional languages are a strong advantage. - Guest Centric Mindset
A proactive, attentive, and intuitive approach with the ability to anticipate guest needs and exceed expectations. - Professionalism
Well-presented, confident, courteous, and committed to delivering exceptional hospitality. - Flexibility
Willingness to work a flexible roster, including weekends, public holidays, and varying shifts. - Team Player
Ability to collaborate effectively across departments while maintaining a positive, professional attitude.
Why Join Us
- Be part of a dynamic, guest-focused team within a renowned hospitality brand.
- Opportunities for growth and career development in Front Office and Guest Relations.
- A collaborative, supportive work culture that values initiative and excellence.
How to Apply
Interested candidates are invited to email their CV/resume to [email protected]. Please include around the subject line the phrase Guest Relations Executive.
You can also Whatsapp on 0761986288.
Taprobane House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
