Job Description
WE ARE ON THE LOOKOUT FOR GROUP OPERATIONS MANAGER
About Serenity Collective
Serenity Collective is a growing hospitality management company creating and managing distinctive boutique hotels, luxury villas, lodges, and experiential stays across Sri Lanka. Our focus is on delivering exceptional guest experiences while building strong operational standards, commercially sustainable properties, and hospitality brands that stand out within their destinations.
The Role
We're looking for a highly experienced Group Operations Manager to lead and strengthen hotel operations across Serenity Collective's growing portfolio. This is a senior, hands-on operational leadership role responsible for driving service standards, operational efficiency, team performance, and consistency across multi-property properties. The successful candidate will work closely with Property Managers, department heads, and Head Office while also supporting new property openings, operational setups, training, audits, SOP implementation, and performance improvement initiatives across the group.
What You'll Do:
- Oversee operations and ensure consistent standards across all Serenity Collective properties.
- Lead and hold Property Managers and department heads accountable for operational performance.
- Conduct regular property visits, operational audits, inspections, and performance reviews, ensuring identified gaps are corrected promptly.
- Drive guest experience, service quality and operational efficiency across all departments.
- Establish, implement, and continually improve SOPs, operational controls, service standards, and best practices across all properties.
- Oversee manpower planning, staff development, leadership coaching, and structured departmental training to strengthen operational capability.
- Lead and support new property openings, takeovers, pre-opening setups, refurbishments, and operational mobilisation of new projects.
What We're Looking For:
- 10+ years of hotel/resort operations experience with senior management
- Bachelor's degree in Hospitality/Hotel Management or related field.
- Proven leadership in managing multiple hospitality properties.
- Strong expertise in Front Office, Housekeeping, F&B, Guest Services, and maintenance.
- Strong leadership skills in team development and service standards.
- Solid understanding of budgeting, cost control, and performance improvement.
Why join us?
- Assume a senior leadership role in a growing hospitality management company.
- Oversee operations and set service standards for a diverse portfolio.
- Contribute to new property openings, operational setups, team development, and performance improvement.
- Collaborate with senior management to enhance guest experience, operational efficiency, profitability, and long-term growth.
To apply for the position of Group Operations Manager - Please mention the position in the email subject line & send your CV to [email protected]
